Eloquant is a cloud-based platform focused on customer experience management, designed to support organizations in handling and optimizing their customer interactions across multiple channels. The platform is positioned as a solution for contact centers and enterprises seeking to enhance the quality and efficiency of their customer relationships through digital and voice channels.
Key features of Eloquant include an omnichannel contact center module, which centralizes all customer interactions within a single, intuitive interface. This interface offers agents a comprehensive, 360-degree view of each customer, aiming to improve both agent effectiveness and customer satisfaction. The platform incorporates artificial intelligence to enrich agent tools, automate tasks, analyze interactions, and assist both customers and users. It also provides real-time supervision, quality monitoring, and supports the management and orchestration of workflows and satisfaction surveys.
Eloquant enables organizations to measure, analyze, and visualize customer feedback through satisfaction surveys and conversation analysis. The platform leverages AI to interpret the "voice of the customer" in real time, supporting continuous improvement in customer journeys. It allows for the personalization of the agent console and gives users autonomy in configuring and managing processes and surveys. Integration capabilities are highlighted, with important customer information accessible across various business tools. The platform is multilingual and is deployed internationally, serving clients in sectors such as insurance, telecommunications, retail, energy, public services, and more.
Eloquant is delivered as a SaaS (Software as a Service) solution and operates on its own infrastructure to ensure high availability and service quality. The platform is aimed at organizations looking to improve customer satisfaction, productivity, and engagement, as well as those seeking to migrate from on-premise to cloud-based customer experience solutions.
Eloquant is a Customer support & success product. It focuses on managing and optimizing customer relationships and contact center operations for businesses. It is built as a B2B product for customer support teams and contact center managers. The product ships for the web and API.
Eloquant builds and maintains Eloquant. Key capabilities include omnichannel support, customer surveys, and real-time supervision. The interface is available in English and French. It exposes integrations via a public API.
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