Brainfish provides AI support agents designed for B2B organizations, focusing on resolving customer support queries across multiple channels. The service emphasizes high accuracy and personalized responses, with each AI agent trained on the specific work and context relevant to the customer’s role and setup. Brainfish positions its agents as more advanced than typical chatbots, aiming to deliver support that customers can trust.
A notable aspect of Brainfish is its commitment to privacy and compliance. The platform states that it does not train on customer data and offers features such as SOC2 compliance, hosting options in the US, EU, and Australia, support for SSO, SAML, and SCIM, GDPR compliance, customer-managed encryption keys, and private tenant options. Each answer provided by the AI agents includes citations, grounding responses in real product knowledge.
Brainfish highlights outcomes such as a 92% resolution rate for customer queries, increased qualified leads and NPS scores for clients, and significant operational time savings by enabling more customers to self-serve. The platform is built in Sydney and is available for deployment globally.
Brainfish sits in PulseGate's Customer support & success category. It focuses on automating and scaling customer support ticket resolution for B2B companies using AI agents. It is built as a B2B product for B2B customer support teams and companies seeking automated support solutions. Brainfish is sold on an enterprise-only basis. The product ships for the web.
It is developed by Brainfish Pty Ltd (Australia), and the product first shipped in 2023. Key capabilities include AI support agents, multi-channel support, and role-based personalization.
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