BOSS Solutions offers software platforms focused on IT service management and underground utility damage prevention. Its primary products, BOSSDesk and BOSS811, address the needs of organizations managing IT services, help desk operations, and the complexities of 811 One Call ticketing for utility and excavation projects. The platforms are designed to streamline ticket management, automate workflows, and improve operational efficiency for both IT professionals and utility managers.
BOSSDesk is tailored for IT professionals and service desk teams who face increasing service demands, asset tracking challenges, and the need for faster ticket resolution. It provides features such as help desk ticketing, incident, change and problem management, enterprise-wide IT process automation, a comprehensive service catalog, integrated asset management, and an IT self-service portal. The platform supports both cloud and on-premise deployment options and includes mobile apps for managing IT service management tasks on the go. Notably, BOSSDesk also integrates with tools like Slack and Power BI, and includes modules for approvals and AI-powered enhancements.
BOSS811 is designed for utility operators, locators, and excavation managers who handle high volumes of locate tickets and must comply with safety and regulatory requirements. It automates 811 ticket management, simplifies locate workflows, and enhances visibility through map-based tools. Key features include One Call Center integration, risk identification and monitoring, facility mapping and annotation, map-based workflows, alerts and notifications, and ArcGIS map integration. The platform also offers mobile apps to support field operations and provides driving directions optimized for locators.
BOSS Solutions positions its platforms as award-winning and emphasizes a high customer retention rate, attributing success to both software capabilities and a strong commitment to customer service. The company serves a broad range of industries, including IT departments, facilities, HR, municipalities, and utility operators, aiming to help organizations improve efficiency, visibility, and customer satisfaction through service management automation and damage prevention solutions.
In the Customer support & success space, BOSS Solutions takes a focused approach. It focuses on managing IT service requests, help desk tickets, and 811 damage prevention efficiently for organizations. BOSS Solutions is a B2B product aimed at IT departments and organizations needing help desk and ticket management solutions. BOSS Solutions is available on the web.
It is developed by BOSS Solutions. Across PulseGate's embedding index, BOSS Solutions has few near neighbours, marking it as relatively distinct. Among its 8 catalogued features are ticket management, ITSM workflows, and 811 compliance.
Latest indexed changes and source events
Boss Solutions discovered by the PulseGate indexer
Other apps tracked under the same category.
