Bombyx Website Assistant

Bombyx Website Assistant is a plugin designed for WordPress websites that enables site owners to add a virtual assistant to their online presence. This assistant is intended to help visitors by answering common questions, providing useful information about services, policies, pricing, location, hours, and guiding users toward their next step without requiring them to leave the site. The tool allows for the collection of lead information when visitors express interest, streamlining the process for follow-up by the site owner's team.

The assistant is managed through a Bombyx Labs account, giving users control to update the assistant's knowledge base, review visitor questions, improve responses, and determine when inquiries should be escalated to a human team member. Training the assistant involves leveraging the website’s content, documents, frequently asked customer questions, company policies, and input from the team to create a comprehensive source of truth. Over time, site owners can monitor the types of questions being asked and refine the assistant’s responses to better serve their audience as business needs evolve.

Deployment options for the Bombyx Website Assistant include displaying it as a site-wide chat button, embedding it within a specific page, or placing it anywhere on the site using WordPress shortcodes. This flexibility allows organizations to tailor the assistant’s presence to fit their site layout and user experience preferences.

The plugin is particularly suited for local service businesses, consultants, clinics, shops, property teams, nonprofits, schools, and other organizations that frequently address recurring visitor questions or need to guide users toward appropriate services or actions. To use the Bombyx Website Assistant, a WordPress website, a Bombyx Labs account, and a configured assistant are required.