Benedic is an AI-powered virtual assistant designed to automate customer support directly on business websites. Its primary function is to answer common visitor questions—such as those about prices, services, timelines, and availability—instantly and around the clock, reducing the need for phone calls or emails and minimizing manual intervention from business owners. The chatbot operates using OpenAI technology, customized with information specific to each business, enabling personalized responses that reflect the company's own knowledge base.
Installation of Benedic is intended to be straightforward, requiring only a few minutes and no programming skills. Businesses simply provide key information, and a code snippet is supplied for integration into the website. The platform is compatible with various website platforms and is optimized for use across desktops, mobiles, and tablets. Benedic is multilingual, automatically responding to customers in their native language using the business-provided content, without the need for additional translations. All customer interactions are recorded and accessible, allowing businesses to review conversations, identify areas for improvement, and continually optimize their support.
The information used by Benedic can be updated or expanded at any time, with changes reflected immediately in the chatbot’s responses. If a customer poses a question that Benedic cannot answer, it can redirect the user to a contact channel such as an email or form, ensuring no inquiry is missed. The platform prioritizes data privacy, stating that it does not store personal or sensitive information and complies with current data protection regulations.
Benedic offers several pricing plans: a free trial with 25 conversations and no credit card required, a premium plan with unlimited conversations and widget customization for a monthly fee, and an enterprise plan with advanced configuration and access to the latest OpenAI versions. Technical support and personalized assistance are available for integration and ongoing use. Benedic is developed by Benedic, SL, a privately held company based in Zaragoza, Spain.
Benedic is an Other AI product. It focuses on automating website customer support and answering visitor questions instantly without human intervention. Benedic is a B2B product aimed at small business owners. Benedic follows a freemium model, with paid plans starting at $19. The product ships for the web and embeddable surfaces.
Benedic first shipped in 2024. Among its 5 catalogued features are AI chatbot, multilingual support, and website integration.
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